Translate live calls in real time
Keep agents in flow when customers speak another language. ExpatPhone translates both sides of the conversation while the call is happening.
Compatible with many voice environments depending on media capabilities. We'll help you pick the right integration mode.
Live call, 2 languages
We translate while both people talk
Support
English
low delay
Client
Italiano
Support says
“Your order number?”
Client hears
“Il numero d’ordine?”
Works best when the platform can stream audio both ways (other modes available).
Looking for consumer paths?
Choose live translation, call translation, or cheap international calling based on your goal.
When calls are in two languages, metrics suffer
Real-time translation keeps calls short, clear, and less stressful.
Lower AHT
Less repeating and fewer long pauses when callers don't share a language.
Higher FCR
Fewer misunderstandings means fewer follow-up calls and escalations.
Better CSAT
A smoother call experience for both the agent and the customer.
What matters in real calls
On a live call, you don't need a “perfect” translation. You need something that feels natural: fast, stable, and easy for both people to follow.
Built for real calls
Translate both sides, keep the flow natural, and run it at contact-center scale.
Speech ↔ Speech
Live, two-way translation (A↔B): ASR → translate → TTS.
Set language pairs per queue, call, or agent.
Natural call flow
Turn-taking and buffering to avoid word-by-word chaos.
Choose playback: translation-only or full transparency.
Pilot to production
Per-call sessions, concurrency controls, and rollout-friendly limits.
Latency + QoS visibility during pilots.
Pricing that fits your call volume
Pick a package size to start a pilot. We’ll customize details together.
Starter
PilotFor trying the workflow with limited traffic.
- •Limited concurrent sessions
- •Standard language pairs
- •Email support
Team
Most commonFor support and sales teams with steady multilingual calls.
- •Higher concurrency limits
- •Queue / agent language configuration
- •Basic reporting (latency + quality)
Scale
CustomFor enterprises and platforms that need deeper rollout planning.
- •Custom concurrency and rollout strategy
- •Compliance options (GDPR, retention, EU hosting)
- •Priority support and SLA options (case‑by‑case)
We can price per minute, per seat, or as a platform license — depending on your setup.
Request a pilot
Tell us a bit about your environment. We’ll reply with integration recommendations and a pilot plan.
• Pilot-first approach. Production paths available for enterprise engagements.
• We’ll suggest the best setup based on your platform and compliance constraints.
GDPR-aware process with configurable retention controls
By submitting, you agree we can contact you about a pilot. We don’t sell your data.